Troubleshooting Agent Startup and Upload

If the agent in GRID control in not uploading to the OMS –

cd $AGENT_HOME/bin

oracle(DATABASE)@prdu030:./emctl start agent
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ………. started.

oracle(DATABASE)@prdu030:./emctl status agent
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
—————————————————————
Agent Version : 10.2.0.4.0
OMS Version : 10.2.0.4.0
Protocol Version : 10.2.0.4.0
Agent Home : /u01/oracle/agent10g
Agent binaries : /u01/oracle/agent10g
Agent Process ID : 856310
Parent Process ID : 897132
Agent URL : https://prdu030.bankwest.com:3872/emd/main/
Repository URL : https://prdu010.bankwest.com:1159/em/upload
Started at : 2009-08-07 12:27:29
Started by user : oracle
Last Reload : 2009-08-07 12:27:29
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 5004
Size of XML files pending upload(MB) : 20.53
Available disk space on upload filesystem : 69.35%
Collection Status : Disabled by Upload Manager
Last successful heartbeat to OMS : 2009-08-07 12:27:39
—————————————————————
Agent is Running and Ready

Steps to fix this issue –

cd $AGENT_HOME/sysman/emd

rm lastupld.xml agntstmp.txt

cd $AGENT_HOME/sysman/emd/upload

rm *.*

cd $AGENT_HOME/sysman/emd/state

rm *.*

No need to remove storage directory under $AGENT_HOME/sysman/emd/state

cd $AGENT_HOME/bin

./emctl start agent

./emctl status agent

If the Last successful heartbeat to OMS is not shown as successful, then secure the agent .

cd $AGENT_HOME/bin

./emctl secure agent

Make sure the password prompted for matches the OMS password – usually the sysman password for the OMS URL –

Once agent is secured –

oracle(DATABASE)@prdu030:./emctl status agent
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
—————————————————————
Agent is Not Running

oracle(DATABASE)@prdu030:./emctl start agent
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ……… started.

oracle(DATABASE)@prdu030:./emctl status agent
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
—————————————————————
Agent Version : 10.2.0.4.0
OMS Version : 10.2.0.4.0
Protocol Version : 10.2.0.4.0
Agent Home : /u01/oracle/agent10g
Agent binaries : /u01/oracle/agent10g
Agent Process ID : 217220
Parent Process ID : 864280
Agent URL : https://prdu030.bankwest.com:3872/emd/main/
Repository URL : https://prdu010.bankwest.com:1159/em/upload
Started at : 2009-08-07 12:55:43
Started by user : oracle
Last Reload : 2009-08-07 12:55:43
Last successful upload : 2009-08-07 12:56:00
Total Megabytes of XML files uploaded so far : 2.00
Number of XML files pending upload : 6
Size of XML files pending upload(MB) : 3.96
Available disk space on upload filesystem : 69.31%
Last successful heartbeat to OMS : 2009-08-07 12:55:52—————————————————————
Agent is Running and Ready
oracle(DATABASE)@prdu030: